PRE-CONTRACTUAL INFORMATION
Pursuant to Articles 45 et seq. of Legislative Decree No. 206 of 6 September 2005 – the Consumer Code, as amended by Legislative Decree No. 209 of 31 December 2025 (implementing Directive (EU) 2023/2673).
The pre-contractual information set forth below constitutes an integral part of the “online sales contract” for products that the Supplier undertakes to enter into as part of a distance selling system organised by the Supplier through its website https://shop.essenzadipuglia.it (hereinafter the “Website”); it may not be modified except by further express agreement with the Customer.
Azienda Agricola L’Essenza di Puglia
Strada Belvedere V, 1 – 72012 Carovigno (BR) – Italy
VAT No.: 02530840749
Email address: info@essenzadipuglia.it
Online store: https://shop.essenzadipuglia.it/
(hereinafter the “Supplier”).
Product details, including their key characteristics, are listed directly on the Website. For each product, the Customer has access to a dedicated product page containing key information (such as grape variety, appellation, region of origin of the grapes, alcohol content) as well as any minimum purchase quantities.
Since the catalogue includes alcoholic products which, by law, may only be sold to buyers over the age of 18, the purchase process is completed only for Customers who declare that they meet this age requirement. The Supplier reserves the right to request, even at the time of delivery, a document proving the Customer’s legal age, and to refuse or cancel orders from Customers regarding whom there is reasonable doubt as to whether they meet this requirement.
The sale and shipment of products are also subject to compliance with the regulations governing the importation and sale of alcoholic beverages in effect in the country of destination. The Supplier reserves the right not to fulfil orders destined for countries where the distance selling of alcoholic beverages is prohibited or subject to restrictions that the Supplier is unable to meet, providing timely notice to the Customer and refunding any amounts already paid.
All sales prices listed in the Supplier’s online catalogue are expressed in euros and include VAT and any other applicable taxes. Prices are ex cellar: shipping costs and any additional charges, if applicable, are not included in the purchase price but are listed and calculated separately. Before completing the order, the Customer can always review the total price, including all additional charges.
Payment may be made using the methods indicated on the Website at the time of ordering (currently: credit or debit card and bank transfer). If payment is made by bank transfer, the order is dispatched once the payment has been received.
The Supplier guarantees that all communications regarding payments are transmitted over a line protected by an encryption system and that payment information is stored with an additional layer of security encryption, in accordance with current regulations on the protection of personal data.
Submitting the order – which, as indicated in point 10) below, constitutes the conclusion of the contract – entails the Customer’s obligation to pay the price of the selected products. The Supplier assumes no liability for any fraudulent or unlawful use that third parties may make of the Customer’s payment methods, provided it demonstrates that it has taken all possible precautions in accordance with the highest standards of professional diligence.
Delivery takes place, starting from the completion of the purchase, within 24/48 hours for Italy and within 3–5 business days for the rest of Europe. These timeframes are approximate and may vary depending on the actual destination (e.g. deliveries to islands).
The Customer can track the status of the shipment using the tracking email sent by the Supplier.
Deliveries are made Monday to Friday, excluding public holidays, during normal business hours; we therefore recommend providing an address where delivery can be reliably guaranteed.
Upon delivery, the Customer is required to check the condition of the packaging and to report to the carrier – including by accepting the shipment with reservation – any damage detectable through a simple visual inspection. In the event of products damaged during shipping (e.g. broken bottles or damaged labels), the Customer is asked to report this to the Supplier within 48 hours of delivery, attaching photographs of the product and the packaging, in order to facilitate a replacement or refund.
Pursuant to Article 63 of the Consumer Code, the risk of loss or damage to the products passes to the Customer at the moment the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products. If the Customer appoints a carrier other than the one proposed by the Supplier, the risk passes to the Customer as soon as the products are delivered to the carrier chosen by the Customer.
The Customer has the right to withdraw from the contract, without penalty and without having to provide a reason, within 14 (fourteen) days from the date on which the Customer takes physical possession of the purchased products.
To exercise the right of withdrawal, the Customer must inform the Supplier of their decision by means of an explicit statement, which may be provided in one of the following ways:
The Supplier will promptly confirm receipt of the notice of withdrawal by email. To meet the withdrawal deadline, it is sufficient to send the notice regarding the exercise of this right before the withdrawal period has expired.
The provisions of Article 59 of the Consumer Code regarding exclusions from the right of withdrawal remain in full force, including the case referred to in subparagraph (e) regarding sealed goods that are not suitable for return for health protection or hygiene reasons and that have been opened by the Customer after delivery (see point 8).
If the Customer withdraws from the contract, the Supplier shall refund the purchase price of the returned products without undue delay and, in any event, no later than 14 (fourteen) days from the date on which the Supplier is informed of the Customer’s decision to withdraw.
Refunds are issued using the same payment method the Customer used for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not incur any costs as a result of the refund.
The refund may be withheld until the returned products have been received. To be eligible for a refund, the products must be returned undamaged, unopened and in their original packaging: opening the packaging of the purchased products excludes the right of withdrawal pursuant to Article 59(e) of the Consumer Code, so the Customer may not withdraw from the contract or request a refund of the price paid for such products.
The Customer must return the products to the Supplier (at the address specified in point 1) without undue delay and, in any event, within 14 (fourteen) days of notifying the withdrawal, via postal service or courier. The direct costs of returning the products are borne by the Customer.
The Supplier guarantees that the products comply with current industry standards. The products must be stored by the Customer in accordance with the instructions provided and under appropriate sanitary and environmental conditions; the Supplier shall not be liable for any claims regarding products not stored in accordance with the foregoing.
The Customer may report any lack of conformity in accordance with Legislative Decree No. 206 of 6 September 2005, following the procedure set out in point 14). In the event of lack of conformity, the Supplier shall replace the product free of charge within a reasonable period of time.
The contract is concluded online when the Customer accesses the Website and completes the purchase procedure described therein, by accurately filling in the order and submitting consent to the purchase online. Before finalising the purchase, the Customer may review and correct the information entered, and is responsible for ensuring its accuracy.
Upon receipt of the order, the Supplier promptly sends a printable summary email containing the Customer’s and order details, the price, shipping costs and any additional charges, the delivery address, delivery times and information on the right of withdrawal. The Customer is advised to keep this email.
Pursuant to Article 12 of Legislative Decree No. 70/2003, each order is stored in digital form by the Website’s hosting provider and, in paper or digital form, by the Supplier, in accordance with confidentiality and security standards. Registered Customers can view their orders in the reserved area of the Website.
The Supplier indicates in real time, in its online catalogue, which products are available and which are not. If an order exceeds the quantity available in stock, the Supplier notifies the Customer by email of the unavailability or the estimated waiting time and asks whether to confirm the order.
Customers who wish to receive an invoice for their purchase must request it by writing to info@essenzadipuglia.it and provide the necessary details (company name, address, tax code/VAT number and, if applicable, recipient code or certified email address) at the time of ordering or, in any case, before the invoice is issued, as tax details cannot be changed once the invoice has been issued.
These terms and conditions of sale are governed by Italian law. Pursuant to Article 33, paragraph 2, letter u) of the Consumer Code, nothing in these terms and conditions shall prejudice the consumer’s right to bring proceedings before the court of the place where they reside or have elected domicile, if different from the general venue.
Written communications to the Supplier and any complaints are valid only if sent to the email address info@essenzadipuglia.it.
